Jeffrey Liker explains Change Management and Lean Transformation

Jeffrey Liker President, Liker Lead Advisors Change management has become its own consulting specialty. It is often part of deploying massive IT systems and some companies use change management specialists to assist in lean transformation. Unfortunately many versions are based on a flawed assumption—thinking about the transformation as what Kurt Lewin called the “unfreeze-change-refreeze” model. In his model specific actions need to